FAQs

• I have sent my mobile phone but I am yet to receive payment. Why is this?
• How do I know if my mobile phone has been received yet?
• How can I find out how much my phone is worth?
• Can I still recycle my phone if it is broken or not working?
• What is classed as a broken or non-working phone?
• Can I recycle my phone without the charger?
• Do I need to pay for postage?
• I have not received a postage bag. How do I get another one?
• Can I sell my phone if it has been barred?
• What methods of payment?
• How long will the price quoted on the site be valid for?
• How do I find my IMEI number?
• What happens to my phone?
• Is there a limit on how many phones can I recycle?
• I can't find my phone on your site. Why is this?

• I have sent my mobile phone but I am yet to receive payment. Why is this?

  The price you have found to recycle your mobile phone is from a phone buyer such as Envirofone, Fonebank or Mazuma. Recycle Mobile Phones do not directly buy the phones ourselves. We act and operate as a price comparison site, pointing you in the direction of the recycling company that offers you the best current price for your make and model of mobile phone.

  Your phone is sent direct to the phone buyer you have chosen to sell your mobile phone to and it is this mobile phone recycling company you will need to speak to directly.

  Visit http://www.recyclemobilephones.co.uk/help-and-support/ where you will find a link to all the phone buyers we feature on our site.

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• How do I know if my mobile phone has been received yet?

  When you placed your order with the phone buyer you should have received confirmation. Most phone buyers will automatically send you an automated email message when they have received your mobile phone.

  As Recycle Mobile Phones are a price comparison site you will need to contact the phone buyer you have agreed to sell your mobile phone to if you have any queries. For more information and a list of all the mobile phone recycling companies we feature please visit http://www.recyclemobilephones.co.uk/help-and-support/

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• How can I find out how much my phone is worth?

  Simply enter the make and model of your phone into the search box at www.recyclemobilephones.co.uk and click "SEARCH". Alternatively you can click on the make of your phone to the right of the search box and then on the next page click your specific phone model.

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• Can I still recycle my phone if it is broken or not working?

  Yes. Almost all of the phone buyers we feature will still pay you for a phone that is not working.

  A non-working phone can receive anywhere up to 90% of the value of a working version.

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• What is classed as a broken or non-working phone?

  Recycle Mobile Phones compare the prices from a number of different phone buyers with each having slightly different definitions.

  Please check the Terms & Conditions for each recycling company for more information.

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• Can I recycle my phone without the charger?

  Yes. All of the mobile phone recycling companies that we compare prices with do not require you to send a charger and only require you to send the phone and the battery. You do not need to send the charger, the SIM card or any other accessories. If you do send any other accessories, you will not receive any extra money, although the phone buyer will dispose them in an environmentally friendly way.

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• Do I need to pay for postage?

  Generally speaking you do not have to pay for postage. Almost all of the phone buyers we feature offer a Freepost service. Most will now send you a Freepost postage bag so you do not even need to package the phone yourself.

  If you do need to send your phone to a phone buyer using their Freepost service we advise you to take it to a Post Office and get a Proof of Postage. Then if your phone does not get delivered then you can claim up to £32 from the Royal Mail.

  If you are sending a phone or phones that are worth more than this value we would recommend sending this by either registered post or Special Delivery as this will provide insurance for up to £500. The cost for this will generally be about £2-£5 and you can track your parcel to ensure it arrives.

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• I have not received a postage bag. How do I get another one?

  After placing your order with your chosen phone buyer through Recycle Mobile Phones you should have then received an email confirmation from the phone buyer with their details and how to contact them. You can also visit http://www.recyclemobilephones.co.uk/help-and-support/ and find a link to all the phone buyers we feature on our site, where you can contact the phone buyer directly and request another postage bag.

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• Can I sell my phone if it has been barred?

  No. Mobile phones that have been barred will have been reported as stolen to the police. All phones are checked against a national database of stolen phones, when they are received by the mobile phone recycling companies. If they are found to be stolen then it will be reported to the police and the phone will also be destroyed.

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• What methods of payment?

  The numbers of phone buyers we compare on our site now use many different methods of payment. The most common of these is usually cheque and bank transfer; but other payment methods include PayPal, Postal Order and shopping vouchers. To see which methods each phone buyer offers enter and search for the make and model of your phone into the search box.

  Shopping vouchers are available at retailers such as Argos, Marks and Spencer and Boots. Usually several of the phone buyers will offer a higher value in vouchers than the cash equivalent.

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• How long will the price quoted on the site be valid for?

  Most mobile phone recycling companies will keep their offer open for 14 days. Mobile phones are constantly changing technology, so we advise all customers to not wait around and accept the most attractive price that is currently available and post your phone without delay.

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• How do I find my IMEI number?

  You will usually find the IMEI (International Mobile Equipment Identity) number printed on the back of your phone under the battery. It will be 15 digits long and start with either 35 or 01. If you can not find or see all of your phones IMEI number you can type *#06# into your keypad and your phone will display its IMEI number.

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• What happens to my phone?

  Depending on the make and model of phone, they are either sent for reuse in markets such as China, Africa and India or they are refurbished and resold back here in the UK.

  If your phone cannot be resold, reused or "Beyond Economical Repair" then it is disposed of in an environmentally friendly way.

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• Is there a limit on how many phones can I recycle?

  No. You can recycle as many phones as you want.

  If you are sending more than 10 phones then some of the phone buyers will offer a free courier service. Please be aware however that one company won't always offer the best price for every single mobile phone. Check each individual make and model using our price comparison service to ensure you are receiving the best price for each and every phone.

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• I can't find my phone on your site. Why is this?

  We get our phone information and offers directly from the phone buyers themselves, so if your phone does not appear on our search, then currently none of the mobile phone recycling companies we feature do not recycle that phone.

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